Case Study: Samsung improves AI service quality and cuts log analysis costs with Sumo Logic

Samsung cuts log analysis costs by 30% with Sumo Logic

Samsung Electronics faced a challenge in managing the growing data and costs associated with its Bixby AI platform. As data essential for improving the deep-learning model increased, their previous cloud analysis tools were insufficient for efficient debugging and issue resolution, hindering their ability to enhance customer experience.

By implementing Sumo Logic's SaaS analytics platform, Samsung gained powerful log analysis and query functions. This solution enabled about 550 engineers to dramatically improve troubleshooting and performance monitoring. Sumo Logic helped achieve a 30% cost saving through data tiering and significantly reduced issue identification and resolution times, leading to a more stable and higher-quality Bixby service for customers.

Samsung