Case Study: Medallia achieves real-time app monitoring and business insights with Sumo Logic

Medallia Leverages LogReduce for Real-Time App Monitoring and Business Insights

Medallia, a global leader in SaaS Customer Experience Management, needed to ensure the peak performance and availability of its platform while gaining valuable insights from its growing machine data. The company turned to Sumo Logic and its LogReduce feature to aggregate data across its distributed infrastructure and monitor its application in real-time.

By implementing Sumo Logic's cloud-native analytics platform, Medallia condensed thousands of logs into meaningful business insights. The solution enabled the operations team to troubleshoot issues in minutes instead of hours and deploy over a dozen dashboard monitors to track key metrics like application uptime and performance. Sumo Logic provided the infrastructure management cockpit that allows Medallia to proactively detect and resolve problems, keeping critical resources focused on high-value activities.

Medallia

Karl Armani

Sr. Director of Infrastructure