Case Study: BYL Companies achieves 100% call evaluation and stronger compliance with SuccessKPI

BYL Companies audits 100% of calls with SuccessKPI

BYL Companies, a provider of risk management and back-office solutions, faced the challenge of operating in a highly regulated industry where manual call evaluations only covered 2-3% of interactions. This made it difficult to ensure compliance and gain visibility into their contact center. SuccessKPI's automated quality management solution was implemented to address these challenges.

SuccessKPI empowered BYL with advanced speech, text, and machine learning capabilities to evaluate 100% of calls. The solution provided real-time alerts to supervisors for PCI compliance and delivered a 360-degree omnichannel view of the contact center. This enabled BYL to save time and resources while comprehensively ensuring adherence to critical industry regulations and improving the customer experience.

BYL Companies