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Visit WebsiteAlegeus Transforms Contact Center Reporting SuccessKPI revolutionizes reporting and enables deep, actionable insights
Alegeus
Michael Pena-Ariet
Process Innovation Analyst
SuccessKPI
SuccessKPI is a revolutionary on-demand insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. They leverage artificial intelligence and automation to unify data from the multi-channel customer experience journey and integrate seamlessly with popular CCaaS solutions, including Amazon, Genesys, Twilio, UJet, LiveVox, and Talkdesk.
Case Studies
Showing 9 SuccessKPI Customer Success Stories
Banner Health Achieves Migration Success SuccessKPI fills critical gaps during migration, leading to a successful cloud deployment
Banner Health
Sean Bohl
Sr. Director of Customer Experience Channels
BYL Leverages Automated QM for Compliance and CX Results
BYL Companies
Sara Connolly
General Manager
AI and ML Based Machine Scoring and Quality Management
Comunikime
Edcor Achieves Enterprise-Grade Analytics in Less Than 40-Hours
Edcor
Terry Lang
Director of CX
Grupo Multi Delivers Personalized Experience at Scale
Grupo Multi
Gerlane Pedroso
General Planning Manager
Transforming the Contact Center with Next Generation Conversation Analytics
Maximus
Andy Beamon
Senior Vice President, Total Experience Solutions and Services
State Collection Service Gains Critical Visibility into the Business
State Collection Service, Inc.
Sameer Maini
Chief Information Officer
Vibrant Emotional Health - Customer Case Study
Vibrant Emotional Health
Grant Riewe
Chief Technology Officer
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