Case Study: Comunikime achieves 100% call measurement and 90% transcription accuracy with SuccessKPI

AI and ML Based Machine Scoring and Quality Management

Comunikime, a global systems integrator, faced a challenge with its legacy applications, which had poor transcription accuracy for Portuguese and Spanish calls. This forced their clients to rely on costly and time-consuming manual call scoring. They partnered with SuccessKPI to implement its cloud-based SaaS application for AI and machine learning-based quality management.

The solution from SuccessKPI delivered nearly 90% transcription accuracy and provided advanced analytics including topic detection and sentiment analysis. This enabled Comunikime to measure performance across 100% of calls at just one percent of the previous operational cost, while also gaining powerful new insights from the platform's robust analytics.

Comunikime