Case Study: Decagon achieves 65% lower customer support costs with Stripe

Decagon AI decreases costs for customer support operations by 65% after building Stripe-integrated AI agents

Decagon, an AI customer support platform, needed a way to help its agents handle subscription cancellations, refunds, and billing questions without relying on human support or heavy engineering work. To do that, Decagon turned to Stripe, since one of its customers was already using Stripe for payments and billing.

Decagon integrated the Stripe API directly into its platform, allowing AI agents to securely access billing data and act on customer requests, such as cancelling subscriptions autonomously. With Stripe, Decagon built one workflow in a week with one engineer, cut customer support costs by 65% for one business, and increased customer deflection by 167% for another.

Decagon

Gram Liu

Member of Technical Staff