Case Study: Carousell reduces fraud and boosts authorization rates with Stripe

Carousell reduces false positives by 75% with Stripe

Carousell, a leading multi-category platform for secondhand goods in Southeast Asia, faced challenges with increasing online fraud and phishing scams that threatened its users. To better protect its customers and enable secure on-platform payments, Carousell partnered with Stripe and implemented Stripe Connect to enhance its payment solution and buyer protection features.

Stripe's professional services team worked with Carousell on a 10-week fraud strategy advisory to build refined trust and safety processes. The solution involved creating user personas and a multi-layered risk model to combat first-party and merchant fraud. As a result, Carousell saw a 10% increase in issuer authorization rates, a 75% reduction in false positives, and a significant reduction in early payment blocks.

Carousell