Case Study: Carousell achieves stronger fraud prevention and higher authorization rates with Stripe

Carousell creates extensive fraud prevention process with Stripe

Carousell, a multi-category classifieds and re-commerce marketplace, faced growing fraud risk as more customers moved from cash to online payments amid phishing scams and low digital literacy. To better protect buyers and sellers, Carousell enhanced its on-platform payment experience with Stripe Connect and the buy button feature, aiming to enable safer, faster transactions with built-in buyer protection.

Working with Stripe professional services, Carousell ran a 10-week fraud strategy advisory to build user personas, improve checkout risk controls, and address first-party and merchant fraud without hurting the customer experience. With Stripe, Carousell reduced detection and reaction times, kept fraud low after the engagement, and achieved measurable gains including a 10% increase in issuer authorization rates, 15% fewer 3DS interventions, and a 75% reduction in false positives.

Carousell

Maninder Nagpal

Fraud Management and Disputes Programme Manager