Case Study: Zeel identifies the right solutions 30% faster with Stonly

Zeel’s Support Team Finds the Right Solutions 30% Faster with Stonly

Zeel, a digital health and wellness platform supporting a nationwide network of providers, needed a better way to manage and access the large volume of internal knowledge used by its global support team. With information spread across multiple platforms, agents struggled to find reliable process, policy, and how-to documentation quickly, making it difficult to stay consistent and up to date. Zeel turned to Stonly to centralize and simplify its knowledge and workflow documentation.

Using Stonly’s interactive knowledge base and decision trees, Zeel gave agents step-by-step guidance for escalations and internal processes, while also making it easier to update content and share customer-facing FAQs in its app. The results were strong: agents identified the right solutions 30% faster, customers using Stonly guides saw a 15% higher CSAT rating, and Zeel’s support team gained a more trusted, efficient, and compliant source of truth with Stonly.

Zeel

Ryne Sorensen

Sr. Manager of CS Operations