Case Study: Tactical.ly cuts onboarding time in half with Stonly

Tactical.ly Guides Clients to Success Faster While Making Consultants More Productive with Stonly

Tactical.ly is a digital-first performance and operations consultancy that helps high-growth startups and SMEs scale profitable growth. As its client base grew, the team found that onboarding content was hard for clients to find and even harder to use, since static wiki and article formats were overwhelming and led to more one-to-one support work. Tactical.ly turned to Stonly to make its client-facing onboarding content more accessible and effective.

Using Stonly’s step-by-step guides and private knowledge bases, Tactical.ly moved all client-facing content from Notion into interactive, branded, searchable guides that could be updated easily by consultants. The result was a 50% reduction in onboarding time, faster time to value, and improved retention. Stonly also helped Tactical.ly create internal knowledge bases for employee training, while the knowledge bases themselves became a differentiating value proposition that even some former clients continued paying to access.

Tactical.ly

Hayden Judd

Founder and Lead Performance Consultant