Case Study: Shift4 empowers employees with expert guidance using Stonly

Shift4 Empowers Every Employee to Be an Expert with Stonly

Shift4, a global leader in payments and commerce technology, needed a better way to manage internal documentation for its 2,500+ employees. Its subject matter experts were relying on long, static Word documents that were hard to find, update, and keep consistent, creating productivity issues, compliance risks, and frustration for both employees and SMEs. Shift4 chose Stonly to improve internal knowledge delivery, onboarding, and employee support.

Stonly implemented two RBAC knowledge bases and 1,000+ interactive guides to centralize documentation, deliver adaptive step-by-step help, and support secure, role-based access. In just six months, Shift4 migrated more than 1,000 internal articles into Stonly, improving onboarding and enabling employees to find answers faster while freeing SME time for other priorities. Stonly’s collaboration tools, search, and analytics also helped Shift4 streamline content creation and continuously improve documentation at scale.

Shift4

Brian Lauber

Director of Operations