Case Study: SafeTrx transforms technical support with Stonly

SafeTrx Transformed Technical Support Inside Its Lifesaving Product with Stonly

SafeTrx, a leading marine Search and Rescue platform, needed a faster way to deliver support inside its mission-critical product. Traditional help center tools and long troubleshooting articles weren’t enough for customers who often need assistance in life-or-death situations, so the team looked for a simple, in-product self-serve support solution from Stonly.

With Stonly’s step-by-step guides, knowledge base, and triggers, SafeTrx launched two knowledge bases and embedded contextual help directly on its website and within its product. The no-code implementation took just a couple of months and only minutes to add to the site and product, enabling employees to create and update help content quickly without development resources. As a result, customers can now self-serve, troubleshoot, and contact support wherever they are in their journey.

SafeTrx

Mark Rainford

Director of eCommerce and Internet Strategy