Case Study: Motus Reduces Escalations by 85% with Stonly

Motus Reduces Escalations by 85% with Stonly

Motus, a leader in vehicle reimbursement and driver risk mitigation, needed a faster way to deliver accurate support across more than 2,000 customers with varied requirements. Its agents struggled to find the right information in Zendesk and often had to turn to Slack for help, slowing response times and risking inconsistent answers.

Stonly implemented interactive guides and contextual knowledge popups integrated with Zendesk, putting customer-specific information directly into agents’ workflow. With Stonly, Motus reduced escalations by 85%, improved efficiency, and strengthened customer relationships by enabling faster, more consistent, and more accurate support.

Motus

Jessica Pechloff

Director of Customer Operations