Case Study: The Bradery reduces support tickets by 67% with Stonly

How online retail innovator The Bradery decreased tickets on top issues by 67% with breakthrough self-serve support

The Bradery, a fast-growing fashion retail platform, needed a way to handle a surge in customer support requests without overwhelming its team or sacrificing service quality. To address this challenge, they turned to Stonly’s self-serve support tools, including step-by-step guides, a no-code widget, and a knowledge base.

Stonly helped The Bradery launch custom interactive guides on its homepage in just days, allowing customers to resolve common issues on their own. The results were significant: a 67% reduction in tickets across top issues, including 76% fewer returns/refunds tickets, 75% fewer delivery tickets, and 99% of users who completed a guide finding a solution without creating a ticket.

The Bradery

Grâce Kutima

Customer Success Manager