Case Study: Evabot achieves scalable personalized onboarding and support with Stonly

Evabot Scales Personal Guidance and Delivers Instant Customer Value at Every Key Moment with Stonly

Evabot, an AI-powered rapport enablement platform for enterprise sales teams, needed a better way to scale customer onboarding and support as demand grew beyond the capacity of its success team. The company was spending too much time on one-on-one onboarding calls and chat inquiries, making it difficult to give every customer the same high-touch experience.

Using Stonly’s step-by-step guides, knowledge base, triggers, and in-app widget, Evabot introduced automated, personalized guidance across onboarding, adoption, and support. With Stonly, Evabot reduced chat support inquiries by 60% overall, improved activation rates by 10–15% year over year, and cut chat volume by 20% per quarter in 2022, allowing CSMs to focus more on enterprise accounts.

Evabot

Jetin Prasanth

Customer Success Manager