Case Study: Anderson America cuts ticket volume by 80% with Stonly

Anderson America Lowered Call Volume by 80% with Stonly’s AI Agent and Interactive Knowledge

Anderson America, a global provider of CNC machine tools and automation solutions, struggled to manage high support volume, slow resolution times, and inconsistent troubleshooting because critical information was scattered across outdated shared files and PDFs. With a multilingual, distributed support team serving more than 50,000 customers worldwide, the company needed a centralized way to deliver accurate, up-to-date support and reduce reliance on phone calls.

Stonly helped Anderson America centralize its knowledge by migrating static documents into interactive guides and launching an AI Agent, branded as the “Anderson Apex Assistant,” across its website, knowledge base, and ticketing platform. With Stonly, Anderson America cut ticket volume by 80%, improved resolution times by 83%, and achieved a 71% self-serve success rate, while also making support more consistent and freeing technicians to focus on more complex issues.

Anderson America

Justin Wilder

Service Manager