Case Study: TTEC achieves faster, more accurate hiring with Sterling’s seamless background-check integration

TTEC Teams with Sterling to Build a Seamless, Frictionless Candidate Experience

TTEC, a global technology and services company focused on creating engaging customer experiences, needed to attract talent that fits its culture of innovation and provide an inviting applicant experience. After struggling with a previous vendor that delivered errors in background checks and inflexible technology, TTEC turned to Sterling in 2011 for background-check and pre-hire/onboarding services and tighter integration with its applicant tracking system.

Sterling provided an accurate, fast background-check solution with a one‑click ATS integration, plus automation, reporting and analytics, compliance expertise, and senior‑level support. As a result, Sterling reduced friction in TTEC’s high‑volume recruiting, improved speed-to-hire and screening accuracy, and enabled a smoother candidate and onboarding experience.

TTEC

Gretchen Pfeifer

Executive Director of Human Capital