Case Study: Large Individual Firm streamlines shareholder notifications and cost basis reporting with SS&C Technologies Flex

Shareholder Notification and Response Management Burden Alleviated

Large Individual Firm worked with SS&C Technologies as it faced a complex regulatory change requiring brokers and fund companies to report accurate adjusted cost basis information to investors and the IRS. The challenge was notifying millions of shareholders and giving them a way to choose a cost basis methodology without disrupting service levels, making this a large-scale communications and response-management effort.

SS&C Technologies, through its Flex offering, implemented a turnkey shareholder notification and solicitation solution that included customized letters and election forms, a response management workflow, scanning and automatic form updates, call center support, and an informational website with FAQs and tutorials. The result was a streamlined process that helped firms avoid the cost of building and training internal teams; more than 50 clients used the service, and shareholders reported high customer service satisfaction throughout the implementation.