Case Study: Growing Financial Firm eliminates sales agreement backlog with SS&C Technologies

Scaling for Growth Overcome a Sales Agreement Backlog

Growing Financial Firm, a growing financial services company, faced a surge in sales of annuity and insurance products to RIAs that created a large backlog of time-sensitive sales agreement processing. The firm needed help resolving the backlog, scaling operations with limited resources, and avoiding delays that could lead to lost customers and revenue. It turned to SS&C Technologies and its SS&C Flex service for support.

SS&C Technologies implemented SS&C Flex to provide “Train the Trainer” sessions, clear process procedures, and flexible staffing to handle volume spikes while maintaining communication with the firm. As a result, the backlog was eliminated without hurting service levels, workflows were streamlined, and six associates were trained in the new process, giving the firm a reusable blueprint for future training.