Case Study: Major Insurance Company achieves up to 98% mailroom automation accuracy with SS&C Technologies' Chorus Document Automation

Major Insurance Company - Customer Case Study

Major Insurance Company faced a costly, high-volume mailroom problem—around 5,000 pages per hour with more than 800 form types and seasonal peaks that made manual indexing, staffing, and training unsustainable. To digitize the mailroom and achieve straight-through indexing, the customer engaged SS&C Technologies and deployed SS&C Chorus Document Automation.

SS&C Technologies implemented Chorus Document Automation’s AI-driven templates to deskew, reorder, and extract typed and handwritten data, replacing six of eight key mailroom tasks at up to 98% accuracy. The solution delivered measurable impact: 98% indexing accuracy, 95% data extraction accuracy, under 1-hour turnaround SLA, 24/7 scalability, improved error tracing, and exceeded the 90% accuracy ROI threshold (achieving 96–98%).