Case Study: Pharmaceutical Manufacturer safeguards patient access with SS&C Technologies

How Immediate Decisions Mitigated Impact of a Historic Cyberattack

Pharmaceutical Manufacturer, a long-time leader in copay and patient assistance services, faced a major disruption to patient access after a historic cyberattack on a large healthcare technology organization impacted claims and provider payments. The company needed to restore continuity quickly to keep patients on therapy and avoid widespread business interruption.

SS&C Technologies stepped in to help rebuild access to care by rapidly securing resources, working face-to-face with the client, and restoring operations through its SS&C Health services and infrastructure. Within 30 days, SS&C Technologies helped bring 264 brand rescue offers online, start 41 non-rescue manufacturer programs, process more than 1.5 million claims, engage over 36,000 pharmacies, load over 2 million historical claims, and facilitate 22 million card activations.