Case Study: Largest US Insurer cuts prior-authorization time from 4 hours to 15 minutes and automates 100% of faxes at 97.1% accuracy with SS&C Technologies' Vidado

Automating Prescription Workflows with AI

Largest US Insurer struggled with slow, error-prone prescription prior authorization workflows because 90–100% of incoming requests were faxed and handwritten, making traditional OCR and staffed data-entry costly and unreliable. They turned to SS&C Technologies and its AI-powered document automation product, SS&C Vidado, to address these fax- and handwriting-driven bottlenecks.

SS&C Technologies implemented SS&C Vidado to fully automate transcription and routing into the insurer’s decision engines, achieving 97.1% accuracy and cutting turnaround from just under four hours to about 15 minutes for pre-authorizations. In a related deployment for adverse-event screening, SS&C Vidado reached 97.63% accuracy, enabled automation of over 1 million annual documents, saved more than $1 million per year, and reduced enrollment processing times by 50%.