Case Study: Ansvar achieves centralized customer service and improved renewals with SS&C Technologies' Chorus BPM

Ansvar Insurance A three-stage customer service overhaul using Chorus BPM

Ansvar, a leading Australian insurer with over 50 years in the market, faced fragmented customer service operations—communications, task allocation and document management were decentralized, with policy endorsements and renewals managed from individual inboxes. To centralize visibility and improve service delivery, Ansvar engaged SS&C Technologies to implement the Chorus BPM platform.

SS&C Technologies’ Chorus BPM was customized and deployed in a three-stage rollout (15-month general implementation, operational dashboards, then claims integration) to centralize emails, automate workflows and provide operational visibility. The solution reduced time spent searching documents and back-and-forth communications, made bottlenecks easier to identify and fix, improved renewal retention, and eased peak-period load—delivering faster, higher-quality customer service and measurable efficiency gains.

Ansvar

Craig Gorin

Project Manager PMO