Case Study: Major Broker-Dealer completes books and records update on time and under budget with SS&C Flex

A Streamlined Books and Records Project—On Time and Under Budget

Major Broker-Dealer engaged SS&C Technologies, using SS&C Flex, to handle a large-scale books and records update that would place heavy strain on its back office. With strict regulatory recordkeeping requirements and a need to manage high volumes of client mailings, scanning, customer inquiries, and record updates, the firm needed a solution that would keep operations running smoothly and avoid compliance risk.

SS&C Technologies implemented a tailored response plan through SS&C Flex, including mail handling rules, a secure toll-free support line with custom scripts, and a transition plan for handoff to the client’s internal team. The project delivered strong customer service with a 99.3% call center service level, optimized staffing and costs, and was completed ahead of schedule and within budget.