Case Study: University of the Highlands and Islands achieves improved accessibility, search and user experience across 12 websites with Squiz

Improved Accessibility, Search and User Experience Across 12 Websites

The University of the Highlands and Islands engaged Squiz to improve accessibility, search and the user experience across its complex network of 12 websites. A small web team needed to meet WCAG standards, reduce duplicate and out‑of‑date content, and deliver locally relevant search for partner organisations, so they used Squiz’s Funnelback search and auditing tools to target these challenges.

Working with Squiz, the team cleaned and remediated content (identifying and removing hundreds of duplicate pages), implemented a dedicated site search instance for each partner, and used Funnelback’s content and accessibility audits to prioritise fixes. The outcome was improved WCAG compliance and accessibility, better search accuracy and locally relevant results, faster page loads by removing duplicate markup, increased traffic from third‑party search, and ongoing reporting and training to prevent future issues.

University of the Highlands and Islands

Duncan Ireland

Web Manager