Case Study: Skyline College achieves faster, more accessible, and more relevant student search with Squiz (Funnelback)

A New Search Platform That Empowers Students and the Community by Helping Them Find Solutions to Their Questions Easier and Faster

Skyline College, a community college in San Bruno, faced poor search relevance and an overreliance on a generic Google search and manual knowledge‑base maintenance that left students and staff struggling to find authoritative information quickly. The college also needed to meet accessibility standards (ADA 508 and WCAG 2.0). Skyline College identified Funnelback as the search product and engaged Squiz to deliver a more flexible, customizable search platform that could surface the right content for different user types.

Squiz implemented and configured Funnelback to index campus content, apply robust relevance tuning, highlight priority pages, and run accessibility audits, while providing training and ongoing support. The solution unified student resources, eliminated manual knowledge‑base upkeep, produced tailored shortlists for admissions/registration/financial aid, and met ADA 508/WCAG 2.0 requirements—reducing duplication of effort, lowering time spent maintaining search relevance, and improving discovery and user satisfaction.

Skyline College

Christopher Smith

Web Programmer / Analyst