Case Study: TUI scales global payment operations with Stripe and Square1

TUI eliminates 30/70 payment phase manual work with Square1

TUI, the world's largest leisure and tourism group, faced significant challenges with fragmented and manual payment processes. These inefficient workflows, which included staff manually generating payment links, increased operational costs and risk. Partnering with Square1, TUI needed a solution to automate complex, multi-phase travel booking payments and provide secure payment capabilities for its global teams without handling sensitive financial data.

Square1 implemented a Stripe-powered global payment orchestration layer to automate TUI's financial infrastructure. The solution used Stripe Billing to manage complex installment flows and ensured all transactions synchronized with TUI's central CRM. This eliminated manual work, provided real-time payment confirmation, and gave TUI granular visibility into its global cash flow. The project was successfully deployed across multiple international markets, transforming TUI's operations into a model of agility and efficiency.

TUI