Case Study: KWENTO streamlines operations and grows revenue with Square

Toronto Bakery Stands Out in Sea of Sameness and Streamlines Operations

KWENTO, a Toronto bakery known for its striking custom cakes, was struggling to keep up with the operational complexity that came with its growing reputation. As orders increased across online, in-store, and social channels, the business needed a way to manage custom ordering, inventory, invoicing, and sales in one place, so it turned to Square and its POS and retail tools.

Square implemented an integrated solution using Square Websites, Square Invoices, Square for Retail, and real-time sales tracking to simplify ordering, speed up billing, and give the founder visibility from anywhere. The results included 46% revenue growth from 2022 to 2023 and a 0% cancellation rate for big events and weddings, helping KWENTO build a more efficient operation and a stronger foundation for expansion.

KWENTO

Shannon Nocos

Founder