Case Study: Bagelshop Slashes Ticket Times in Half with Square Kitchen Display System

This Neighborhood Eatery Is Slashing Ticket Times in Half With Square Kitchen Display System

Bagelshop, a neighborhood bagel shop in Nashville, needed to rebuild its loyal customer base after relocating to Donelson and improve kitchen efficiency during busy service periods. To solve these challenges, the team turned to Square and its restaurant tools, including Square Kitchen Display System, to better manage orders and support growth.

Square implemented a streamlined order-routing setup with a second KDS screen, separating simple items from more complex tickets and helping staff work more efficiently. The result was faster service, with ticket times targeted at 8–10 minutes and peak-order backlogs reduced; Bagelshop also reported steady growth, with nearly 57% of customers now returning guests.

Bagelshop