Case Study: Hot Tub Boats streamlines bookings and improves customer experience with Square

The Booking Reboot That Streamlined Success for Hot Tub Boats

Hot Tub Boats, a Seattle-based business offering hot tub boat experiences on Lake Union and in the Bay Area, struggled with manual, scattered booking payments and notes as reservations became more complex. The team needed a better way to manage deposits, add-ons, cancellations, and customer updates, and turned to Square, specifically Square Point of Sale and Square Invoices, to keep transactions organized.

With Square Invoices, Hot Tub Boats created itemized reservation invoices, easily updated add-ons and discounts, and automatically generated customer profiles for staff notes and follow-up. Square also helped them enforce cancellation policies more consistently and gain clearer reporting, improving planning and freeing time for operations and community partnerships; the business can now predict busy periods more confidently and use slower days for admin work.

Hot Tub Boats

Adam Karpenske

Hot Tub Boats