Case Study: International Restaurant Management Group achieves faster checkouts and reduced PCI costs with Square

How this Giant Food Court Served More Customers While Improving Their Overall Experience

International Restaurant Management Group (IRMG) is a multi-brand operator with 200+ restaurants across 29 states and 7 countries that runs the food-court concessions at Miami‑Dade’s Dolphin Mall. Antiquated POS hardware, slow payment processing, high PCI compliance costs, and frequent EMV chargebacks were slowing lines, increasing overhead, and distracting staff from customer service.

IRMG switched vendors to Square Register and Square’s Managed Payments, gaining faster EMV processing (now 95% EMV), Square-managed PCI compliance, and simpler dispute handling. The change reduced fraud and compliance fees, freed staff to focus on guests, enabled offline fallbacks, increased throughput and sales (one vendor hit $10K in a Saturday), and measurably improved the customer experience.

International Restaurant Management Group