Case Study: The Kebab Shop achieves digital growth and resilience with Square

How The Kebab Shop's Digital-Forward Vision is Leading to Incredible Growth

The Kebab Shop, a family-run Mediterranean fast-casual restaurant chain, faced the challenge of scaling a still-new concept while serving customers more efficiently and staying resilient through COVID-19. Using Square’s digital tools and services, including online ordering, contactless payments, QR code ordering, and a kitchen display system, the business built a more modern customer experience and streamlined operations.

Square helped The Kebab Shop quickly expand features like curbside pickup and on-demand delivery while digitizing both front- and back-of-house workflows. As a result, the company weathered the pandemic with minimal disruption, grew to 19 locations, opened four during the pandemic, and set plans for at least five more locations—eventually aiming for 50—while also growing its social following to 23,000.

The Kebab Shop

Wally Sadat

Chief Marketing Officer