Case Study: Grounded Manchester achieves 23% sales growth with Square

How Tap to Pay on iPhone Helped Grounded Manchester Increase Sales by 23%

Grounded Manchester, a UK coffee business serving customers from a bright yellow trike at markets, parks, and festivals, wanted a faster, more efficient way to take payments while keeping its community-focused experience personal. The company had already been using Square tools and adopted Square’s Tap to Pay on iPhone to help staff accept payments quickly during busy events.

With Square’s Tap to Pay on iPhone, Grounded Manchester sped up transactions, reduced queue times, and made it easier for every employee to take payments. The impact was measurable: sales at Manchester’s Christmas Market increased by 23% year over year, and the business estimated it saved about 30 seconds per customer, helping the team focus more on customer conversation and service.

Grounded Manchester

Natalie Lobel

Grounded Manchester