Square
145 Case Studies
A Square Case Study
Live By The Sword, a New York City mini-chain offering tattoos, piercings, and beauty services, grew from a small market booth into multiple locations but needed a better way to handle both walk-ins and appointment-based bookings as the business expanded. As customer flow increased across locations, Square helped replace paper-based scheduling and improve staffing, booking, and checkout with Square Point of Sale and Square Appointments.
Square implemented Square Appointments across Live By The Sword’s locations, integrating online booking, messaging, scheduling, and reporting with the existing Square POS and other tools. This gave the team one system to manage appointments and walk-ins, automate reminders, and track performance, helping drive 4.5x revenue growth in the first year of using Appointments, nearly 7x store sales growth in the second year, and a 5.8x increase in store footage in the second year.
Rudy Temiz
Owner