Case Study: Inspire Medical Systems achieves a 71% reply rate and faster patient care with Sprout Social

Sprout Social is a breath of fresh air for Inspire Medical Systems

Inspire Medical Systems, a medtech company that offers an implantable alternative for people who can’t use CPAP to treat sleep apnea, needed a way to connect with and support millions of potential patients while managing a high volume of questions with a small social team—challenges made more urgent by pandemic-related access concerns.

Using Sprout Social’s Smart Inbox, Inbox Rules, VIP lists and Saved Replies stored in an Asset Library, the team centralized, triaged and automated messages, collaborated on responses and tracked trends to inform content. The approach improved responsiveness and care—Inspire achieved a 71% reply rate in Q2 2020 while quickly addressing priority messages and shaping resources around common patient concerns.

Inspire Medical Systems

Emily Allen

Social Media Community Manager