Case Study: Papa Johns cuts response times and boosts engagement with Sprout Social

Papa Johns cuts customer service response time in half with Sprout Social

Papa Johns, the pizza brand known for its strong customer engagement, needed a better way to manage multiple social media accounts and improve audience interaction. Before adopting Sprout Social, the team was using a cumbersome tool that made it difficult to streamline content planning, scheduling, analytics, and customer care.

Sprout Social implemented its social media management platform, including Smart Inbox, calendars, and social listening tools, to centralize workflows and improve responsiveness. The results were significant: response times were cut in half, the team now handles 600+ cases a week, and Papa Johns saves 2 days of work each week—more than 830 hours annually—while also boosting engagement and campaign performance.

Papa Johns

Josh Martin

Director of Social Media and Brand Engagement