Case Study: Boingo Wireless achieves 89% fewer social media cases with Sprout Social

How Boingo Wireless seamlessly switched to Sprout Social

Boingo Wireless, one of the world’s largest connectivity providers, needed a better social media management tool to support its customer care team and automate social service ticketing. Using its Salesforce Service Cloud environment, Boingo looked to Sprout Social for a solution that could help prioritize messages, reduce noise, and make the workflow easier for agents.

Sprout Social provided an easy transition and integration with Salesforce, helping Boingo “spring clean” its keywords and focus on target handles instead. As a result, Boingo’s team could respond more efficiently to customer inquiries and reduced the number of cases created from social media channels by 89%.

Boingo Wireless

Susan Nordquist

Senior Manager