Case Study: Ramp achieves customer-centric product insights with Sprig AI

Ramp gets 10k+ feedback responses with Sprig AI

Ramp, a modern finance platform, faced the challenge of maintaining a customer-centric focus as the company grew. They needed to ensure their product team continuously heard from users and prioritized their needs. To achieve this, Ramp implemented Sprig and used its in-product surveys to gather direct user feedback.

The solution involved using Sprig's platform to deliver targeted surveys and its AI analysis to synthesize the responses and identify key themes. This process saved the team hours of work and provided clear insights. As a result, Ramp received over 10,000 responses and built a continuous feedback cycle that directly informed their product roadmapping.

Ramp