Case Study: Duggan’s Irish Pub streamlines menu changes and order handling with SpotOn Restaurant

Duggan’s Irish Pub - Customer Case Study

Duggan's Irish Pub, a long-standing family restaurant and bar in Royal Oak, Michigan, needed a point-of-sale system capable of handling their consistently high volume of customers. Owner Tony Kasab required a solution that offered both flexibility and reliability for his staff to process orders efficiently and minimize errors. They turned to vendor SpotOn and its SpotOn Restaurant platform for a solution.

SpotOn implemented its system, which allows for real-time menu updates and features a custom layout with prompts to streamline the ordering and payment process. This solution provided the speed and accuracy the staff needed during busy periods. Furthermore, SpotOn offers 24/7 support from a trained team, which was a critical benefit for the customer. The vendor's product enabled the pub to maintain its popularity by effectively managing its busy operations.

Duggan’s Irish Pub

Tony Kasab

Owner