Case Study: Black Cap Grille boosts loyalty and streamlines service with SpotOn

Black Cap Grille grows loyalty members by 145% with SpotOn

Black Cap Grille, an upscale American bistro, faced challenges manually tracking loyalty members and managing guest flow during peak times. To streamline operations and reward loyal customers without creating more work for staff, they partnered with vendor SpotOn and implemented its solutions including SpotOn RPOS, Loyalty, Reservations, and Waitlist.

With SpotOn, Black Cap Grille modernized the guest experience through automated loyalty enrollment and handheld POS, which helped staff turn tables faster and improve efficiency. This solution delivered significant results, including a 145% increase in loyalty members and the restaurant reaching a 16-year revenue high. The general manager also highlighted that SpotOn's people and support set them apart from other providers.

Black Cap Grille