Case Study: Yale New Haven Health achieves 73% faster emergency notifications—reaching 20,000+ employees in 8 minutes with Spok e.Notify (Spok)

Yale New Haven Health - Customer Case Study

Yale New Haven Health, the largest acute-care provider in southern Connecticut and the primary teaching hospital for Yale School of Medicine, needed a reliable way to send mass emergency notifications to large, dynamic employee groups. Call center manager Steve Tortora found previous methods failed for groups over 1,000 and could take up to 30 minutes, leaving the system without a fast, scalable emergency-alert capability.

Yale implemented Spok® e.Notify (with Spok Care Connect® and operator console) to send rapid, reliable alerts across any device; in a test it reached 20,686 employees in eight minutes, shaving 22 minutes off notification time (a 73% reduction). The solution increased operator efficiency with standardized consoles, supports about 15 targeted activations daily, and is being expanded across locations for broader emergency planning.

Yale New Haven Health

Jim Weeks

Vice President of Information Services