Case Study: VHC Health boosts operator efficiency and clinical communication with Spok

VHC Health increases operator productivity and streamlines workflows with Spok

VHC Health, a not-for-profit teaching hospital, faced a significant interoperability challenge after implementing the Epic EHR. Their patchwork of disparate communication systems created workflow barriers and inhibited data sharing. They needed a single vendor solution that could integrate deeply with Epic to streamline clinical workflows and improve patient safety, leading them to partner with vendor Spok.

Spok implemented its Care Connect platform, which integrated directly with Epic to automate notifications and centralize directory information. This solution eliminated paper-based on-call schedules and provided operators with instant access to patient data. The results included a significant increase in operator productivity, a reduction in calls to confirm on-call staff, and automated compliance notifications. Spok enabled VHC Health to streamline processes and improve care coordination across the entire organization.

VHC Health