Case Study: U.S. Army achieves $1.3M in savings and faster, Y2K-ready call handling with Spok's Automated Directory Attendant System

U.S. Army - Customer Case Study

The U.S. Army faced overwhelmed switchboard operators, growing call backlogs and rising long‑distance hold charges as its aging phone systems became obsolete—an urgent problem compounded by Y2K incompatibility that demanded a fast, cost‑effective replacement across many bases.

Partnering with General Dynamics, Spok deployed its Automated Directory Attendant System (ADAS) at 38 Army bases in less than six weeks, on time and on budget. Scrapping a costly upgrade saved roughly $1.3 million up front (reducing estimated costs from over $5M to $3.7M) and delivered long‑term savings through reduced staffing needs, lower carrier fees, expanded features, DoD compliance and ongoing support.

U.S. Army