Case Study: UPMC Pinnacle achieves faster clinician response and improved bed management with Spok Messenger

UPMC Pinnacle - Customer Case Study

UPMC Pinnacle, a major central Pennsylvania health system serving more than 1.2 million residents across eight acute-care hospitals and 1,360 licensed beds, needed to improve bed management, speed patient discharges, and ensure faster clinician response to ventilator alarms — all while integrating with existing technology and reducing disruptive noise.

They deployed Spok Messenger, a HIPAA‑compliant, FDA 510(k)‑cleared clinical alerting platform that routes ventilator, bed‑management, nurse‑call and ED‑overflow alerts to the right staff on mobile devices. The solution supported cross‑hospital workflows (about 800 handsets), is being expanded to more floors and sites, and delivered faster nurse response and discharges, a quieter environment (about 1,400 messages/day replacing overhead pages), and greater message accuracy and staff efficiency.

UPMC Pinnacle

Chris Hunsinger

Telecommunications Technician