Case Study: University of Maryland Capital Regional Health achieves 50% faster critical code deployment and HIPAA-compliant secure communications with Spok

University of Maryland Capital Regional Health - Customer Case Study

University of Maryland Capital Region Health (UM Prince George’s Medical Center) needed a faster, more reliable way to deploy critical patient codes and improve clinical communications. Their contact center relied on a cumbersome, multi‑step protocol across several applications, with no reliable way to enforce or track who received and responded to alerts, and they required HIPAA‑compliant messaging to improve patient care and workflows.

They implemented Spok e.Notify and Spok Mobile integrated with their existing Spok Care Connect directory and on‑call system. The change halved the time to deploy critical codes, added accountability and tracking of responders, enabled faster clinician communication and discharges, and expanded secure messaging across the organization (over 200 licenses), improving overall awareness of critical situations.

University of Maryland Capital Regional Health

Dawn Cole

Director, Communication and Visiting Information