Case Study: Union Hospital of Cecil County achieves 50% reduction in communication breakdowns with Spok Care Connect

Union Hospital of Cecil County - Customer Case Study

Union Hospital of Cecil County is a 122-bed, award-winning community hospital in Elkton, Md., with nearly 400 physicians. Its manual scheduling process—Microsoft Word and Excel files with department-specific templates—led to inconsistent, quickly outdated on-call information; staff logged 24 incidents in one year where incorrect contact details delayed care or threatened patient safety.

To fix this, the hospital upgraded to Spok Care Connect and added a web directory and on-call scheduling, creating a single, web-based source of truth that staff can update directly. The integrated solution eliminated version-control confusion, saved hours of staff time, and reduced communication breakdowns due to missing or incorrect information by 50 percent, with further improvements expected.

Union Hospital of Cecil County

Anne Lara

Chief Information Officer