Case Study: TidalHealth cuts code blue alerts by 70% and streamlines clinical communications with Spok Care Connect

TidalHealth - Customer Case Study

TidalHealth Peninsula Regional, the only Level III Trauma Center on Maryland’s eastern shore that handles more than 21,000 admissions and 95,000 ED visits annually, faced fragmented clinical communications: staff relied on paper processes, operators and manual dialing to find on-call physicians, and code calls could take minutes to reach the right responders. Leadership sought a single, enterprise solution to digitize workflows, reduce clinician administrative burden, and speed responses to patient deterioration.

TidalHealth expanded its longtime Spok partnership by deploying Spok Care Connect with web-based directories, on-call scheduling, mass notification, secure messaging, and Epic EHR integration so clinicians receive alerts on their preferred devices. The changes enabled single‑keystroke code activation, message tracking, and automated operator greetings, cutting code blue alerts by 70% and operator call volume by 17%, while improving patient safety, staff satisfaction, and overall care coordination.

TidalHealth

Chris Snyder

Chief Quality Officer and Physician Advisor