Case Study: The Ottawa Hospital achieves secure, efficient clinician communication and more patient time with Spok Mobile (Spok)

The Ottawa Hospital - Customer Case Study

The Ottawa Hospital, a large bilingual tertiary-care teaching and research centre serving Eastern Ontario, needed a secure, efficient way for clinicians to communicate on the go across smartphones and tablets while establishing an audit trail and keeping staff contact information centralized and up to date.

TOH selected Spok Mobile, which integrates with the hospital directory and supports secure texting, message receipts, and quick-response templates. Rolled out to more than 3,000 users, the solution improved clinician satisfaction, freed up more time for patient care, enabled reliable tracking of critical messages (including code calls), and supported resident and staff communications on mobile devices.

The Ottawa Hospital

Margaret Quirie

Director