Case Study: The Medical Center Health System improves clinical communication and data accuracy with Spok Data Integrity Service

The Medical Center Health System cleans 33,000 records with Spok

The Medical Center Health System (MCHS), a comprehensive healthcare provider in Texas, faced challenges with outdated and inaccurate data in its Spok Care Connect database. This led to communication delays and errors, compounded by staffing changes that made manual data maintenance difficult. To address this, MCHS turned to its long-term health IT partner, Spok, and engaged its Data Integrity Service.

Spok's Data Integrity Service consultants corrected over 33,000 records, deleted over 9% of obsolete data, and properly formatted 48% of the phone numbers in the database. The project required minimal manual intervention and provided MCHS with accurate, up-to-date data. This resulted in faster clinical communication workflows, reduced administrative burdens, and a solid foundation for future automation, ultimately improving patient care coordination.

The Medical Center Health System