Case Study: Rutland Regional Medical Center reduces call handling time and saves $35,000 with Spok

Rutland Regional Medical Center cuts call handling time 75.3% with Spok

Rutland Regional Medical Center faced inefficient, paper-based processes for its call center operators and on-call scheduling. This manual workflow slowed down call handling and made accurate information difficult to access. The hospital turned to Spok and implemented the Spok Care Connect platform to address these challenges.

The solution involved deploying Spok's contact center solution, enterprise directory, and on-call scheduling tools. This eliminated paper records and disparate systems. As a result, Spok helped RRMC decrease average call handling time by 75.3%, save approximately $35,000 annually by bringing its answering service in-house, and improve overall operational efficiency despite a significant increase in call volume.

Rutland Regional Medical Center